Privacy Policy

Privacy Policy

Panache Bespoke (“we,” “us,” or “our”) operates https://tailormade-shirts.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

  • Contact and account details: name, email address, phone number, billing and shipping address, and account login information when you register, place an order, or contact us.

  • Order information: products purchased, custom measurements and fit preferences, order history, and communications related to your order.

  • Payment information: payments are processed by our payment gateway provider (2Checkout). We do not store your full card number on our servers.

  • Usage data: IP address, browser type, device information, pages visited, and referring pages, collected automatically through cookies and similar technologies.

  • Communications: messages you send us via email, contact forms, or WhatsApp.

2. How We Use Your Information

  • To process, fulfil, and ship your orders, including custom-made shirts and suits.

  • To communicate with you about your order, account, or customer service requests.

  • To improve our website, products, and customer experience.

  • To send marketing communications where you have opted in, and to show relevant advertising.

  • To detect, prevent, and address fraud, abuse, or technical issues.

  • To comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your cart and preferences working correctly, to understand how visitors use our site, and to measure the performance of our advertising. This includes analytics and advertising cookies from services such as Google Ads and the Meta (Facebook) Pixel. You can control or disable cookies through your browser settings; disabling cookies may affect some site features, such as your shopping cart.

4. Third-Party Service Providers

  • Payment processing: 2Checkout processes payments on our behalf under its own privacy and security policies.

  • Order fulfilment: we work with manufacturing and fulfilment partners to produce and ship custom orders.

  • Advertising and analytics: we use Google Ads and Meta (Facebook) advertising tools to measure and improve our marketing. These providers may set their own cookies and process data under their own privacy policies.

  • Customer reviews: reviews you submit may be displayed publicly on product pages along with your name/initials.

We only share the information necessary for these providers to perform their services, and we do not sell your personal information.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order history for accounting and warranty purposes, unless a longer retention period is required by law.

6. Your Rights

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal record-keeping requirements.

  • Opt out of marketing emails at any time using the unsubscribe link, or by contacting us directly.

7. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. International Visitors

Our website is accessible internationally. By using our website, you understand that your information may be processed and stored in countries other than your own, including where our servers and service providers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@tailormade-shirts.com.